Today is the first part in a two part episode on the issue of Trapped Customers. In the first episode on the subject we will define what we mean by Trapped Customers and explain some of the dangers. In our second episode we will look at some ways to confront the issue and turn the threats into potential wins for you and your customers.
We divided this issue up into two parts to keep each down to a reasonable time. Soon we will be announcing a webcast on this subject and explore the issue in greater detail. Even divided up, there is a lot of information here so hang on and get ready to learn.